Hyper™ is a beautiful and extensible, cross-platform terminal built on open web standards. It provides an elegant command-line experience that is consistent across all supported platforms which includes macOS, Windows and various Linux distributions like Fedora and Debian.
For developers, extensions are universal Node.js modules loaded by both Electron and the renderer process.
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Hyper
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InstaTech Client
(The InstaTech Client doesn't require you to set up a server. You can download and use it as is, which will utilize the instatech.org server. Setting up a server is only necessary for businesses wanting to use the live chat support feature.)
InstaTech gives you the tools to provide instant tech support with ease and efficiency. It bundles live chat with a remote control app, enabling effective communication with your customers and quick access to the problem computer.
The remote control application requires no complicated setup or port forwarding on the customer's end, and it effortlessly connects through firewalls and NATs. The technician controls the remote computer from a web page on InstaTech's website.
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Goverlan Reach
Goverlan enables you to seamlessly support all your users, no matter where they are, and without the need for a VPN.
With Goverlan you have:
Secure access to your users’ machines whether they are at work, at home or anywhere
Enterprise-class Remote Control
Active Directory administration and Password management
Behind-the-scenes systems’ reporting and management
Software and patch distribution
IT workflow automation
Compliance and security management
Centralized auditing of operator actions
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Terminator
Terminator, multiple terminals in one window. The goal of this project is to produce a useful tool for arranging terminals. It is inspired by programs such as gnome-multi-term, quadkonsole, etc. in that the main focus is arranging terminals in grids (tabs is the most common default method, which Terminator also supports).
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seecreen
Seecreen, a word play of See Screen, is a remote desktop control and sharing application written in Java. It is multi platform (Windows/MacOS/Linux) and can work behind NAT and Firewall with zero configuration.
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LogMeIn Rescue
Technician Console
The Technician Console is the online interface used by support technicians to conduct remote support sessions. Technicians can initiate new sessions or respond to online customer requests waiting in a shared queue.
The Windows and Mac desktop apps enable technicians to access their console in one click, so they can provide support faster, without the hassle of a browser.
Multiple simultaneous active sessions can be conducted using:
•Direct connection to the customer via code or emailed link
•Desktop view and remote control, including whiteboard
•Detailed session history & notes
•Chat interface with predefined replies, URL push, and file transfer
•Detailed system diagnostics, including reboot & reconnect
•Shared global queue
Customer Applet
With the customer's permission, this small .exe file automatically downloads to the remote PC. It's the interface through which technicians communicate with customers and conduct remote support. The applet automatically removes itself from the remote PC at session conclusion.
The applet provides remote customers with:
•Interactive chat and detailed session history
•Prompts to permit or deny technician access to all functions
•File transfer to the technician
•Ability to stop remote control or disconnect at any time
Administration Center
This intuitive online interface is used by administrators to create and assign permissions for other administrators, technicians, and groups. Administrators can also create support channels — web-based links that automatically connect customers to technicians — and assign them to specific groups.
The Administration Center allows administrators to:
•Create technician groups and assign permissions at a granular level
•Assign support channels to specific technician groups
•Enable and view reports of technician performance
•Enable and view reports of customer satisfaction levels
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Splashtop Business Access
Individuals and teams can remotely access their own computers and shared computers with any device using Splashtop Business Access.
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